Leaders Who Listen™

A Professional Development CPD-Accredited Programme for operational managers, team leaders, and facilitators of change

Course Content

To do the whole CPD-Accredited Programme you need to complete all three online courses + spend time in our unique LIVE online Action Learning Lab where you’ll reflect on what you’ve learned + undertake an end of programme assessment to showcase how you’ve applied this learning in your work.  Completion of the whole CPD-Accredited programme will earn you 18 CPD hours and the Leaders Who Listen™ Certificate.

Currently in development - available soon...

  • Pre-recorded learning films, each one with the same content that has been delivered live in a wide variety of companies around the world
  • Various activities and quizzes to help you check your understanding and see how much you are learning as the course progresses
  • Additional research links to support the content so that you can read further around this topic
  • Podcasts that you can listen to at any time and on any device
  • Personal access to our Action Learning Lab for you to bring your questions and ideas in a live online environment with your tutor Józefa Fawcett
  • Successful completion will earn you a digital certificate with internationally-recognised CPD points

Action Learning Lab Support

In our unique Action Learning Lab ‘LIVE’ we chat about this course, explore understanding and build upon your ideas so that you can transfer this learning into the work that you do.

Professionally facilitated by Józefa Fawcett each month covers a different topic area, and it gives you an opportunity to ask key questions and receive support, guidance and advice about how to become a R.E.A.L. Empathic Learner.  

With this programme you get access to the Action Learning Lab, which you can attend each month for up to 4 months

Why this CPD-Accredited Programme is so important for you, right now!

The ‘Adaptive Leader’ helps teams adapt, survive, and thrive in challenging environments; whilst the ‘Servant Leader’ supports and enriches the working lives of those in their remote and virtual teams; and the ‘Intergenerational Leader’ knows how to have meaningful engagement with their team, especially those across different generations – recognising the need for intergenerational diversity, partnership opportunities, and collaboration.

Our unique leadership development training blends these three concepts together so that you can learn how to create the conditions at work that support a culture of creative thinking and improvement opportunities that thrive, through active, brave, and improved listening and better collaboration.

If you are a leader or aspire to be one, you might already realise that there are no fixed answers when working with teams of people, just improvement ideas, a positive attitude and resilience to work through adversity. This is best done when leaders listen to what is going on around them.

About your trainer

Józefa Fawcett

Award-Winning Learning Specialist

Since 2002 Józefa at JFI Store has served the training needs of clients either directly or as an associate. These have ranged from blue chip across many industries and sectors to small and medium niche specialists; from governments and military to international academic institutions in the UK and in 36 countries on five continents. For each one, delivering highly effective customised consultancy solutions leading to real results that make a difference.

Józefa has trained, facilitated, lectured, coached and mentored team leaders and managers. She’s designed in-person masterclasses, produced executive education and corporate university conferences, trained team leaders and delivered management workshops. Culturally sensitive to different environments and equally comfortable working either within project teams across time zones or autonomously.

Highly regarded by colleagues as an engaging facilitator, and a highly creative and innovative learning and training designer; working with clients and their business and HR teams to create valuable learning experiences that improve team productivity, quality and change..

JFI Store

Courses Included In This CPD-Accredited Programme

Save 50% 2022 is our 20th Anniversary and to celebrate the price of the full CPD-Accredited Programme is slashed by 50% for the whole of 2022 to £550 per person (Certificate) 


Assema Mukazhanova 


I first met Józefa Fawcett, when she visited Nur-Sultan to deliver a management development programme for a diverse group of managers from Kazenergy. Her style of training delivery was excellent, and was able to adapt the content to better fit our cultural requirements. She did all of her training with us in English with consecutive translation from an interpreter who conveyed the same in Russian. The whole group very much enjoyed the training and took her out for a cultural evening visiting Bayterek and also an authentic dinner. I would have no hesitation in recommending Józefa to do further work with us. 

Józefa designed for us an open learning workbook as part of a workplace learning project. The learning material was used to deliver customer care training to shift workers which would improve their communication skills. Józefa has an eye for detail, superb publishing skills and is expert at writing learning resources that empower adult learners to reflect upon their learning.

Sheila Caulfied


Adela Vitkovska 


Józefa Fawcett is an extraordinary woman and excellent learning adviser and facilitator of training ideas. Because of her unique communication skills, team spirit and client orientation, Józefa is able to achieve high success, not just on a professional level in pedagogy, but also as a human being. Working with her is always an asset for me and enrichment for every single person from any cultural background.

Course Pricing