Leading People & Teams

Part of the Leaders Who Listen™ CPD-Accredited Programme - designed for operational managers, team leaders

Course Content

This course is currently being recorded and will be available in 2024. It will contain all the information you'll need to make an informed choice about whether this learning is right for you. The content will be presented using simple language, a mixture of evidence-based content, and include the following:

  • Pre-recorded learning films, each one with the same content that has been delivered live in a wide variety of companies around the world
  • Various activities and quizzes to help you check your understanding and see how much you are learning as the course progresses
  • Additional research links to support the content so that you can read further around this topic
  • Podcasts that you can listen to at any time and on any device
  • Personal access to our Learning Impact Lab for you to bring your questions and ideas in a live online environment with your tutor Józefa Fawcett
  • Successful completion will earn you a digital certificate with internationally-recognised CPD points

Learning Impact Lab Support

In our unique Learning Impact Lab we have live chats about this course, explore understanding and build upon your ideas so that you can transfer this learning into the work that you do.

Professionally facilitated by Józefa Fawcett each month covers a different topic area, and it gives you an opportunity to ask key questions and receive support, guidance and advice about how to become a R.E.A.L. Empathic Learner.  

With each course that you purchase you get free access to the Learning Impact Lab, which you can attend for as long as you want or need

Why this course is so important for you, right now!

The Adaptive Leader helps teams adapt, survive, and thrive in challenging environments; whilst the Servant Leader supports and enriches the working lives of those in their remote and virtual teams. Then there’s the Intergenerational Leader who knows how to have meaningful engagement with their team, especially those across different generations – recognising the need for intergenerational diversity, partnership opportunities, and collaboration.

This “Leaders Who Listen” course is a blend of all three concepts. It covers important learning for those who want to improve workforce engagement whilst recovering, resetting and rebuilding business performance. There are huge challenges leading a team, large or small, in the office or working from home. You might think that team leadership doesn't change, however, the pandemic has taught us to think about how to do things differently, and definitely NOT in the same way as we did them before. In addition to this, there's been a huge leap in the digital transformation space, the WFH space, and the wellbeing space.

So, let's NOT go back to normal, and instead create and build a 'better normal' workspace for future sustainability. 

About your trainer

Józefa Fawcett

Award-Winning Learning Specialist

Since 2002 Józefa at JFI Store has served the training needs of clients either directly or as an associate. These have ranged from blue chip across many industries and sectors to small and medium niche specialists; from governments and military to international academic institutions in the UK and in 38 countries on five continents. For each one, she has delivered highly effective customised consultancy solutions leading to real results that make a difference.

Józefa has trained, facilitated, lectured, coached and mentored team leaders and managers. She’s designed in-person masterclasses, produced executive education and corporate university conferences, trained team leaders and delivered management workshops. Culturally sensitive to different environments and equally comfortable working either within project teams across time zones or autonomously.

Highly regarded by colleagues as an engaging facilitator, and a highly creative and innovative learning and training designer; working with clients and their business and HR teams to create valuable learning experiences that improve team productivity, quality and change..

JFI Store


Assema Mukazhanova 


I first met Józefa Fawcett, when she visited Nur-Sultan to deliver a management development programme for a diverse group of managers from Kazenergy. Her style of training delivery was excellent, and was able to adapt the content to better fit our cultural requirements. She did all of her training with us in English with consecutive translation from an interpreter who conveyed the same in Russian. The whole group very much enjoyed the training and took her out for a cultural evening visiting Bayterek and also an authentic dinner. I would have no hesitation in recommending Józefa to do further work with us. 

Józefa designed for us an open learning workbook as part of a workplace learning project. The learning material was used to deliver customer care training to shift workers which would improve their communication skills. Józefa has an eye for detail, superb publishing skills and is expert at writing learning resources that empower adult learners to reflect upon their learning.

Sheila Caulfied


Adela Vitkovska 


Józefa Fawcett is an extraordinary woman and excellent learning adviser and facilitator of training ideas. Because of her unique communication skills, team spirit and client orientation, Józefa is able to achieve high success, not just on a professional level in pedagogy, but also as a human being. Working with her is always an asset for me and enrichment for every single person from any cultural background.

Course Pricing

Or save money and buy the bundle of 3

Take advantage of this great offer and save £133 by buying all three courses at the same time ~ click to find out more about what's included in the bundle